Has my order shipped?
Log into your account using the “Login” button located at the top right hand side of our site, then select “orders” to check your order status.
How do I change quantities or cancel an item in my order?
Log into your account using the “Login” button located at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Log into your account using the “Login” button located link at the top right hand side of our site, then select “orders” to track your order.
My order never arrived or is missing an item from my shipment.
Log into your account using the “Login” button located at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays a package tracking number, check with the shipping provider to confirm that your packages were delivered or further track your package. If your package shows it was delivered, please contact customer service for assistance.
My product is missing parts.
Log into your account using the “Login” button located at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I create an account?
1) Click the “Login” button located at the top right side of our site.
2) Click “Create Account” at the bottom of the pop-up page
3) Fill out your name, email, and 10 character password
4) Click “Create Account”
How do I edit my account information?
Click the “Account” button located at the top right hand side of our site after logging in to access your orders and edit your addresses and account information.
I forgot my password.
Click the “Login” button at the top right hand side of our site. Under the login box, click the link that says "Forgot password?" which will send you an email to reset your password.
Shipping is automatically calculated when placing an order, prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method options with prices. Shipping costs are calculated based on your address.
Please see each individual item page for more information on availability. After placing your order, you may log in to your account with the “Login” button located at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation email when your order has shipped and tracking information will be available within 24-48 hours of shipment.
To see if we ship to your region, create an account by clicking the "Login" button located at the top right hand side of our site. When signing up, we will ask for your shipping address details including country. If your country is not an option in the dropdown menu, unfortunately we are unable to ship to you at this time.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question about my charges.
Log in to your account with the login button located at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Log in to your account with the login button located at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours before shipment of your item(s).
We will happily exchange or refund any items you are unsatisfied with up to 30 days after delivery of the product. After 30 calendar days, we can only offer exchange or store credit. Items must be in new, unaltered and unused condition (no signs of wear or damage in any way). Refunds are contingent upon inspection of item(s) once we receive it.
If an item is received damaged, please contact Customer Support immediately. Defective items shipped by us or items that you did not order but received from us will qualify for equal store credit.
Contact us within 30 days of delivery for any and all returns. Items returned to us after 30 days or without contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
For contact information click here.
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
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The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Green Technology Cleaning Solutions, LLC. The collective work includes works that are licensed to Green Technology Cleaning Solutions, LLC. Copyright 2003, Green Technology Cleaning Solutions, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Green Technology Cleaning Solutions, LLC or purchasing Green Technology Cleaning Solutions, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Green Technology Cleaning Solutions, LLC or to purchase Green Technology Cleaning Solutions, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Green Technology Cleaning Solutions, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Green Technology Cleaning Solutions, LLC used in the site are trademarks or registered trademarks of Green Technology Cleaning Solutions, LLC
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Green Technology Cleaning Solutions, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Green Technology Cleaning Solutions, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Green Technology Cleaning Solutions, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Green Technology Cleaning Solutions, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Green Technology Cleaning Solutions, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Green Technology Cleaning Solutions, LLC product is mistakenly listed at an incorrect price, Green Technology Cleaning Solutions, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Green Technology Cleaning Solutions, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Green Technology Cleaning Solutions, LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Green Technology Cleaning Solutions, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Green Technology Cleaning Solutions, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Green Technology Cleaning Solutions, LLC.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Green Technology Cleaning Solutions, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Green Technology Cleaning Solutions, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Green Technology Cleaning Solutions, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Green Technology Cleaning Solutions, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Green Technology Cleaning Solutions, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Green Technology Cleaning Solutions, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Green Technology Cleaning Solutions, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Green Technology Cleaning Solutions, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Green Technology Cleaning Solutions, LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Green Technology Cleaning Solutions, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Green Technology Cleaning Solutions, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Green Technology Cleaning Solutions, LLC, Green Technology Cleaning Solutions, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Green Technology Cleaning Solutions, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Green Technology Cleaning Solutions, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Green Technology Cleaning Solutions, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only